CANCELLATION & RETURN
Return Link: https://qrosh.online/returns
Our return policy is valid for 7 days from the date of delivery. Within 7 days, you can initiate a return request on the link provided above.
In case your order is defective or damaged or doesn't suit you, we also provide the option of replacing your product for the same/ any other item from our store.
Our exchange policy is also valid for 7 days from the date of delivery.
Exchange Link: https://qrosh.online/returns
Within 7 days, you can initiate an exchange request on the link provided above. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We will arrange for the return pick up from the originally delivered address only. If 7 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please also return any freebies received with the order.
Refunds will be processed once your return is received and inspected in our warehouse in a maximum of 7 days from the date on which qrosh.online receives returned goods. We will send you an email/Whatsapp message to notify you that we have received your returned item.
If everything is in order, then your refund will be processed, and the amount will be refunded to your original method of payment for prepaid orders. For cash on delivery orders, we will ask you to provide us with your bank account details and credit the refund amount in the same.
In case of prepaid order through UPI, Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days.
Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
Any single jewelry in a combo/ gift box cannot be replaced or returned.
We require an unboxing video in case of missing products claims.
Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.